Shipping & Returns

1. Where we deliver

We deliver within Greece only. If you are outside Greece, please contact us before ordering.

2. Delivery options and costs

At checkout you choose one of the following:

• •BOX NOW locker — €3.90. You will receive a code by SMS when the parcel reaches the locker. BOX NOW holds parcels for a limited period before returning them to us.
• •Collection from our practice — free. We will let you know when your order is ready; please bring your order number.
• •Courier delivery, where offered — priced at checkout.

Delivery costs are always shown before you complete payment.

3. Delivery times

For products in stock, delivery to mainland destinations usually takes 2-3 working days. For island and remote destinations it can take up to 4-6 working days. These are estimates, not guarantees.

In any event, we will deliver within 30 days of the contract unless we agree otherwise with you. If we cannot, you may cancel and receive a full refund.

Please check the parcel on receipt. If it arrives visibly damaged, tell us as soon as you reasonably can, with photographs where possible.

4. Your right to withdraw (14 days)

If you are a consumer, you may withdraw from the contract within 14 calendar days without giving any reason. The period runs from the day you, or someone you nominate, take physical possession of the goods — or of the last item, where an order is delivered in parts.

To withdraw, tell us clearly before the period expires: email contact@thenutrifixers.gr, or write to our address in section 6. A clear statement is enough; you may use the model withdrawal form but you do not have to.

5. When the 14-day right does not apply

By law, the right of withdrawal does not apply to certain goods. For what we sell, the relevant exceptions are:

• •Sealed goods which are not suitable for return for health-protection or hygiene reasons, if they were unsealed after delivery. In practice this means a supplement or food product whose seal has been broken cannot be returned.
• •Goods liable to deteriorate or expire rapidly.
• •Goods that were made to your specification or clearly personalised.

None of the above affects your rights if the goods are faulty, damaged, not as described, or not what you ordered — see section 8.

6. How to return something

Tell us before you send anything back, so we can agree how to return it and recognise the parcel when it arrives.

Return the goods to us without undue delay and within 14 days of telling us. You pay the cost of returning them, unless the goods are faulty or we sent the wrong item.

You are liable for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

7. Refunds

We will refund all payments received, including the standard delivery cost we charged you, without undue delay and within 14 days of being informed. We may withhold the refund until we receive the goods back or you provide proof of return, whichever is earlier. If you chose a more expensive delivery method than our cheapest standard option, we refund only the standard cost.

Refunds are made to the payment method you used, unless we agree otherwise. You will not incur any fee as a result.

8. Faulty, damaged or wrong items

We are liable under law if the goods do not conform to the contract. You have a legal guarantee of conformity of two years from delivery, and remedies may include repair, replacement, a price reduction or cancellation of the contract.

If we sent the wrong item, or it arrives damaged or faulty, we pay the return cost and you get a full refund or a replacement, whichever you prefer, once we have had a reasonable opportunity to check it.

Please contact us with your order number and, where possible, photographs. Do not consume a product you believe to be faulty.